Payment and Cancellation Policy

Payment Terms

To ensure a smooth and professional service, all payments must be made in advance unless otherwise agreed. Payment details are as follows:

Sessions can be paid via bank transfer, online booking service or debit/credit card contactless machine.
Full payment is required at least 72 hours before the session to confirm the booking otherwise the appointment slot will become unavailable.
Package deals or multiple-session bookings must be paid in full before the first session, unless a payment plan has been arranged.
Any additional costs, such as bespoke recordings or extended session times, will be discussed and agreed upon before invoicing.
Failure to complete payment within the agreed timeframe may result in the session being cancelled.

Cancellation and Rescheduling by the Client

I understand that circumstances can change. If you need to cancel or reschedule a session, please provide at least 72 hours minimum notice. The following policies apply:

Cancellations with sufficient notice: If you cancel at least 5 days in advance, I may reschedule where possible or you can request a refund
Cancellations with less than 72 hours’ notice: The full session fee may be retained.
No-shows: If you do not attend a scheduled session without prior notice, the session will be charged in full with no refund or rescheduling option.

In cases of genuine emergencies, please contact us as soon as possible, and I will do my best to offer a fair solution. Life sometimes throws curve balls so contact from Reeves Rewired will be made with a maximum three attempts via Call, SMS reminder or voicemail if you are late to a scheduled appointment.

Cancellation by the Therapist

While cancellations on my end are rare, there may be occasions where I am unable to conduct a session due to unforeseen circumstances such as illness, technical issues (for remote sessions), or personal emergencies. If this happens:

You will be offered the earliest available reschedule date at no additional cost.
If rescheduling is not suitable, a full refund will be issued for the cancelled session.
For package bookings, the session will simply be moved to a later date without affecting your overall number of sessions.

I will always strive to provide as much notice as possible should a cancellation be necessary.

Late Arrivals

Sessions will begin at the scheduled time. If you arrive late:

The session will still end at the original time to avoid delaying other clients.
No partial refunds or extended time can be offered for late arrivals.

You may still attend but you acknowledge your session can not include trance work.

Refund Policy

Refunds will only be considered under the following circumstances:

If I need to cancel your session and cannot offer a suitable alternative.
If you cancel with sufficient notice (5 Days), and a refund has been agreed upon.

Refunds will not be given for: